FAQs for mobile banking

1. What is mobile banking?

Mobile banking is a service developed to allow members quick and easy access to their account information through their smartphones or tablets. It provides all the same functionality as online banking (including access to bill pay) in a platform specifically designed to work with the screen size and operating system of mobile devices.

2. Which devices will work with mobile banking?

Just about any smartphone or tablet device will be able to use First South Financial’s mobile banking. You will download the app from your devices app store.

For those devices that do not support apps, they will be able to access mobile banking through a specially designed mobile site. You will point your browser to firstsouth.com and you'll be redirected to the mobile site.

3. What will members be able to do with mobile banking?

Any functions that are available through online banking will also be available through mobile banking. You will be able to:

• Check balances

• Transfer funds among accounts

• Make payments to any kind of First South Financial loan (auto, mortgage, credit card, etc.)

• Access Bill Pay

• View transaction history

• View pending holds

• Mobile locator function

• Mobile deposit

• Users will be able to customize their settings for the amount of history that is initially downloaded and how much additional history to download.

4. How many devices can I set up to access online banking?

You can install the app on at least 10 mobile devices. If you need to install it on more devices than that, please contact us at 901-380-7400 for assistance.

5. How much will mobile banking cost?

There is no charge for mobile banking but it does require enrolling in eStatements.

6. What user ID and password do I use?

You will use the same User ID and password that you use for online banking.

7. What if I have additional questions?

         Please contact us at 901-380-7400 and we'll be happy to assist you.