Your Guide to Online Security at FSFCU

At First South Financial Credit Union, your security is paramount. We take a proactive approach to safeguarding your financial information, but vigilance is a two-way street. This blog post empowers you to become an active participant in protecting yourself from fraud.

Red Flags: What We'll NEVER Ask For

Fraudsters are clever, but they often rely on common tactics. Here's a crucial first step: recognize when something feels wrong. Be wary of any communication, email, or phone call requesting the following:

• Your Online Banking Login: We already have this information securely stored. There's no reason for us to ask you to verify it through email.
• Your Full Card Number: While we might ask for the last four digits to confirm your identity during a call, we'll never need the entire 16-digit number.
• Card Expiration Date and CVV: This information is solely used for transactions, not account verification. Only share it if you're initiating a purchase.
• Your Full Social Security Number: We might require the last four digits for specific purposes, but a partial number via email is the most we'll request.
• Temporary Passwords or PINs: These are for single-use only and should be treated with utmost confidentiality. Please don't share them with anyone.

Building a Fortress: Your Active Defense Strategies

Now that you know the red flags, here's how to fortify your defenses:

• Question Everything: Be skeptical of any email or call requesting personal information. If you're unsure of a request's legitimacy, don't hesitate to contact us directly through our official website or phone number.
• Don't Click the Bait: Phishing emails often contain suspicious links or attachments. Please resist the urge to click on them, as they could be designed to steal your information.
• Password Power: Strong, unique passwords are essential for all online accounts, especially online banking. Avoid using the same password for multiple accounts. Password managers can be a great tool for creating and managing complex passwords.
• Monitor Your Money: Regularly review your account statements. This habit allows you to identify any unauthorized activity quickly. If you see something suspicious, report it to us immediately.

Stay Informed, Stay Safe

We're committed to keeping you informed about the latest fraud prevention strategies. If you have any questions or concerns, you can reach us directly at 901-380-7400.

By working together, we can ensure your financial information remains safe and secure. So, let's fight fraud like pros and enjoy the peace of mind of knowing your money is protected.

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